Terms & Conditions

Welcome to Hollie's Sweet Treats. By placing an order through our website, by phone, through an order form, or through another ordering method we offer, you agree to these Terms & Conditions.

Orders

All orders are subject to acceptance and product availability.

Submitting an order or order request does not guarantee acceptance. Hollie's Sweet Treats may decline or cancel an order because of product availability, scheduling limitations, pricing errors, payment issues, or other operational circumstances.

Pricing

All prices are listed in U.S. Dollars.

Prices may change without notice. Applicable sales tax will be added when required.

Payment

Online store orders require payment at checkout.

Phone orders, custom orders, or other special requests may require payment or a deposit before the order enters the Confirmed/Deposit Paid stage.

Order Changes & Cancellations

Customers may request changes or cancellations while an order is in the New Order or Contacted stage. We will make reasonable efforts to accommodate requests, but changes cannot be guaranteed.

Once an order reaches the Confirmed/Deposit Paid stage, ingredients, scheduling, and production time have been committed.

At that point, the order cannot be canceled, modified, or refunded, except when Hollie's Sweet Treats determines that a correction or other resolution is appropriate.

Returns & Refunds

Due to the perishable nature of our products and food safety considerations, food items cannot be returned.

Sales are considered final once an order has entered the Confirmed/Deposit Paid stage.

If Hollie's Sweet Treats made an error, such as providing the wrong item or an incomplete order, please contact us as soon as possible. We will review the situation and determine an appropriate resolution.

Pickup & Delivery

Customers are responsible for selecting the correct pickup or delivery option when placing an order and for providing accurate contact and delivery information.

Additional pickup and delivery details are provided in our Pickup & Delivery Policy.

Product Availability

Products may be made in limited quantities, and availability may change without notice.

If an item becomes unavailable after an order has been placed, we will contact the customer to discuss available options.

Food Allergies

Our products may contain or come into contact with common allergens, including:

• Milk
• Eggs
• Wheat
• Soy
• Peanuts
• Tree nuts

Customers with food allergies or dietary concerns should contact Hollie's Sweet Treats before placing an order.

Website Use

You agree not to misuse the website, interfere with its operation, attempt unauthorized access, or use the website for unlawful purposes.

Limitation of Liability

To the fullest extent permitted by law, Hollie's Sweet Treats is not responsible for indirect, incidental, or consequential damages arising from the use of this website or the purchase or use of our products.

Changes to These Terms

Hollie's Sweet Treats may update these Terms & Conditions from time to time. Changes become effective when posted on this page with an updated effective date.

Contact Us

Questions about these Terms & Conditions can be sent to: